How can we help you?


You have questions?

Monday - Thursday: 09:00-17:00

Friday: 09:00-15:30

Please call us

+49 (0)911-13136893

E-mail contact

How to handle a running project

Excluding designers from a current project

If a collaboration with a designer is not working well, it’s necessary to end it. In this case you can exclude a designer from a current project.  Possible reasons for this can be: There are difficulties with the communication ..

Single steps of the project process

1. Getting drafts Your project is already open and now you have to wait for the first drafts. If you didn`t get any designs after a while you have to rethink your prize money or rework your briefing. If you have any questions, do not hesitate to c..

Why should I give feedback?

Your feedback helps designers to get a better feel for your ideal design. Constructive feedback is absolutely necessary for a successful project. Say what you like or dislike about the designs and make suggestions for improvement - it’s your ..

Can I eliminate submissions from my design competition?

Yes

How do I know when new designs have been submitted to my competition?

Under “Account details” you can choose to be notified twice a day about new project developments via email. 

When should I pick a winner?

You can choose a winner at any time,even before the project officially ends. It is recommended to pick the winner within two weeks after the design competition ends. Designers have the right to retract their design until you choose a winner. If ..

How do I provide feedback and rate designs correctly?

Any designer who submits a design to your project deserves an honest evaluation. With our star-rating system, it is quick and easy to provide feedback. If the design does not meet your expectations at all, leave one star. If the design is close to ..

Do I have to choose a winner at the end of a project?

You are by no means obligated to choose a winner. This decision should be made public to the designers by using the comment function though. 

How do I direct my comment to a particular design when providing feedback?

Simply enter the design submission’s number(s) and put a # symbol in front of it. You should now be able to see a draft preview when you hover your mouse over the selected number. 

How is my client activity score determined?

The following criteria is taken into account when determining your cleint activity rating. * The percentage of designs you rate with our star-rating system. Every design you choose not to rate impacts your rating. *Whether or not you leave co..

What can I do if my design competition doesn’t receive very many submissions?

Make sure that your “client activity level” is in the green zone. To do so click on the smiley on the top right, here you can also find more info about improving your client activity level. 

How do I provide feedback and rate designs correctly?

Any designer who submits a design to your project deserves an honest evaluation. With our star-rating system, it is quick and easy to provide feedback. If the design does not meet your expectations at all, leave one star. If the design is close to ..

Can I add additional files (pictures, documents) to my design competition after posting it?

Yes, this can be done by logging in to your account and clicking on the function “Add Files” on the homepage. 

Can I change my briefing after posting it?

Yes, you can. Briefings can be changed and additional details can be added to the briefing. You have to go to your Account, where you got the project option "Briefing editing".

How do I increase the prize money if I have already provided the prize money in advance?

You can make a further payment to designonclick.com. To do so click on the button “Increase Prize Money” and enter the new amount you would like to offer. 

Can I change my Pro-Project to a Standard Project?

No, this is not possible.

I started my project, and it is not showing up in the project list - why?

We sort the projects after the expiration date of the project. It could also be that your project is featured in the middle of the list. You can make your project more visible by choosing the “highlight” option from the project list.

How do I increase the prize money in a project that is not pre-paid?

An increase in prize money is sometimes crucial to increasing interest in your project! To raise your prize money click on the button “Increase Prize Money” and enter the new amount. 


design categories

about designonclick.com

contact & help

payment methods

PayPal Visa Mastercard

EN
Facebook